What’s in it for your business?
Tokara Delivers Service Cloud
Features & Functionality
Leverage productivity tools, dashboards, and built-in AI-powered analytics, customize and automate service and approval processes, and speed case resolution with the right rep for the right case.
Connect with customers where they want to engage with you—leverage mobile messaging, AI-powered chat support, real-time resolution on social networks, and more!
Equip customers with the personalized resources they’re looking for in online portals and communities so your support teams can prioritize complex cases.
Revolutionize onsite support, equipping reps to instantly create work orders, access expert references, track SLA data, optimize scheduling and job assignment, remotely manage jobs from mobile devices, and leverage AI-powered image recognition to boost initial fix rates.
Tokara’s Engineers and Consultants Have Serious
"Thanks to the influx of customer data from social media, e-commerce and mobile devices, companies have more data on their consumers than ever before. Yet, without the means to act on this data—or extract meaningful insights—businesses are struggling to understand their customers any better than they did in generations past."
—"4 Keys to Closing the Customer Experience Gap," Harvard Business Review
Service Cloud Addresses Today’s Top Business Drivers
Critical Findings on
Upsell Opportunities Beckon for Service Reps (over Sales)—
With customers expected to engage with service/support reps on average 5x more frequently than they do with sales, Nucleus Research found that of the companies they analyzed, 80% indicated willingness to purchase through service if their reps were able to provide relevant, customized recommendations based on complete knowledge of their history with the company (Nucleus Research, “Tying CRM to Customer Service,” Molra Smalley).
Service Cloud Transforms Agent Productivity
Respondents to the most recent Salesforce Customer Success Metrics Survey indicate 34% higher agent productivity with Service Cloud.
Salesforce Drives Customer Delight
The 7000+ randomly-selected respondents in the (above) survey report a 32% increase in “customer happiness” using the comprehensive customer support software.
Connection & Collaboration Take Center Stage
Top teams are smashing silos, fueled by rising expectations and demands by customers and prospects for ever-more relevant, connected, and customized information and experiences across departments and channels. More than 80% of teams cite centralized, connected visibility into data across the customer journey as critical to sales success.
*Note: Access to the 2018 “State of Sales” survey report is gated by Salesforce; form completion is required to view the report in its entirety; however, enabling cookies will ensure access to all Salesforce gated content with completion/submission of only one form.
Tokara Suggests Service Cloud
Resources & References
- Service Cloud Keynote: Customer Service in the New Age of Service
- Field Service Lightning Keynote: Transform Field Service for the New Mobile Workforce
- Key Findings from the Service Cloud Lodge and Field Service Lightning Station
- Prioritizing Top Field Service Strategic Initiatives
- IoT and Augmented Reality (AR): The Movement to Predictive Service
- A Look Ahead: Field Service Leaders Share Their Next Tech Investment
Tokara Consultants Have
Our consultants have experience with hundreds of CRM projects across a range of industries, from small businesses to Fortune 500 enterprises. Whatever your project entails, we can deliver the results you need.
in Tech Consulting