Salesforce Marketing Cloud

Craft irresistible 1:1 customer journeys that
boost brand, win rates, and repeat business—
leverage social media insights, analytics, and much more.

Marketing Cloud Basics

Improve win rate and encourage repeat business by integrating social media insight and analytics with detailed customer and project data, creating 1:1 relationships that foster brand loyalty and drive new sales. A powerful digital marketing resource, Marketing Cloud is built on the Salesforce Lightning Platform and integrates seamlessly with Sales Cloud and Service Cloud, making it the first step in a robust virtual environment that spans the entire project lifecycle from capture to close.

Powerful analytical and tracking tools provide an inside look at your client base, including purchasing preferences and online activity, enabling your team to create custom marketing materials specifically directed to their personal and business needs, all with support you can trust from an expert Salesforce CRM consultant.

Not only does the solution automate your marketing efforts, greatly reducing the time and resources needed for traditional paper or software-based campaigns, its cloud-based mobility means messages are delivered straight to prospects in real time, across any location or device. Multi-channel accessibility (e-mail, mobile, social and web) ensures no connection is missed and facilitates follow-up efforts.

From detailed calendars that track campaign progress and help stage long-term rollouts, to personalized dashboards that provide up-to-the-minute views of existing interactions, Marketing Cloud provides the tools needed to bring your existing marketing materials into the virtual environment and create new campaigns directly mapped to customer interests.

Salesforce Sales Cloud

Salesforce Sales Cloud is a powerful new tool for sales operations that combines the organizational power of traditional CRM with next-generation virtual resources, including custom applications and social media sites, that greatly extend your organization’s sales and collaboration capabilities. Click for details.

Salesforce Service Cloud

Service Cloud provides a virtual collaboration space that enables your customer service team to respond to requests for help and information at any time, from any location, across any channel. In our connected world, customers seek out and expect a timely response to their inquiries, and prompt service is vital to ensure customers are not only satisfied, but come back for more. Click for details.

Salesforce Lightning Platform

Salesforce Lightning Platform enables the creation of both employee-facing and customer-facing applications, connecting your partners, employees, customers, and products quickly and effectively. Applications can be developed by adding custom functionality to the pre-built Salesforce Mobile App, or developers can utilize Mobile SDK, an open source suite of technologies, including REST API and OAuth 2.0, to create custom mobile applications for iOS and Android devices. Click for details.

Dynamic Web Solutions

Salesforce Marketing Cloud turns static websites into dynamic customer experiences by enabling your team to customize pages based on visitor preference. Using predictive analytical tools, you can observe users’ web behavior to build custom profiles that offer product suggestions, provide specialized discounts and send personalized follow-up e-mails.

This approach ensures content is always relevant to every customer, and encourages a longer site visit time, increasing your web conversions and cross-sell/up-sell potential. The interactive dashboard provides a bird’s eye view of all active sites, including data on total visits, mobile visits, best performing pages, and average page time, so you’re always aware of the effects of your efforts, and understand where to improve.

Social Insights and Analytics

Salesforce Marketing Cloud utilizes the Radian6 Buddy Media Social Studio to gain insight into your customers’ online actions while also providing a portal through which your agents can reach your client base across multiple channels. The platform’s interactive calendar lets you organize your efforts by brand, region or product, keeping teams aligned and up-to-date on all social accounts. Posts can be created with one click, designed to target specific audiences, with embedded trending content including RSS feeds, videos and photos. Then, the effectiveness and impact of your interaction can be researched by gauging its interactions and engagements (e.g., Facebook “likes”), all without leaving the virtual dashboard.

Mobile Engagement

The solution’s cloud-based mobility means that your marketing messages can be delivered and accessed on any enabled device, including smartphones, tablets, and laptops. Now, your agents can respond faster to customer inquiries, with added capabilities including multiple post responses and expert routing through Facebook and Twitter. From responsive e-mail templates to SMS and MMS messages, campaigns can be sent directly to your on-the-go audience with greater visibility and interaction. Geolocation capabilities mean your team can send advertising promotions when a customer is within a specified distance of your location, and push notifications encourage users to revisit your applications when updates occur. Mobile interactions are centrally organized and managed for quick access to client feedback and activity.

Cross-Channel Support for 1:1 Relationships

With Journey Builder, you can create custom 1:1 marketing campaigns that follow customers on a staged route across multiple channels. Agents can plan and personalize every interaction through customized activity calendars that roll out communication based on specific timelines. Events, such as maintenance alerts or loyalty achievements, trigger messages across e-mail, mobile SMS, mobile push, and web/social placements, delivered incrementally as designed for a specified duration. User friendly drag-and-drop interfaces let you easily plan the layout of your campaign, and goals can be set to determine message efficiency and increase ROI.

Salesforce Integration

Not only does the Marketing Cloud work with Sales Cloud and Service Cloud to provide a turnkey approach to project management, it is directly integrated into the Lightning Platform, enabling you to send messages to customers stored in your contacts list with just one click. From mass e-mail campaigns targeting a wide audience, to one-on-one interactions, the Lightning Platform connects lead, contact and account data to provide a range of communication possibilities. The platform also features Marketing Cloud Analytics, where you can view click-through rates by campaign to give marketers valuable insights in real time, optimizing campaign performance for a stronger customer experience.

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Sales Cloud

Combine the organizational power of traditional CRM with next-gen virtual resources like machine learning/AI-powered Einstein Analytics, custom applications, full social media integration, and much more.

Service Cloud

Harness the ultimate virtual collaboration space for customer service teams bent on engaging, delighting, and building customer trust and relationship—at any time, from any location, across any channel.

Marketing Cloud

Build meaningful, undisruptable customer relationships, engaging on their terms and in their preferred channels, creating rich 1:1 customer and prospect experiences using email, mobile, web, and social marketing.

Lightning Platform

Instantly connect partners, employees, customers, and products, customizing pre-built Salesforce apps or creating tailored solutions using Mobile SDK for streamlined iOS and Android app development.

Apex
Development

Take full advantage of your ability to create new apps custom tailored to your business’ unique requirements, leveraging the seasoned Apex development resources on Tokara’s consulting team.

Visualforce
Development

Gain total control over how your Salesforce data is organized and formatted with Visualforce, knowing our Visualforce consulting resources are available to support you just as much or as little as you’d like.

Salesforce-Pivotal Synch

Gradually transfer your workforce from one CRM to the other, passing data in both directions. Uses Pivotal scheduled script service (near real-time sync) and connects to Salesforce using its Rest API.

SF Remote
App Management

Focus valuable internal technical resources on business-critical innovations while reducing hardware-related operating and capital costs—let use handle ‘all-things-admin’ for your Salesforce investment.

Tokara Offers Unmatched
Salesforce Resources

Tokara fields top-tier Salesforce resources, as well as a select set of hybrid Pivotal/Salesforce engineers, developers, and consultants, whose expertise allows them to operate fluidly and effectively in and around all flavors of CRM, handling the full suite of Salesforce applications as well as Pivotal-to-Salesforce transitions.

"Companies in the early stages of digital transformation demonstrate—almost without exception—talent gaps that will need to be filled using appropriately-skilled contingent workers, contractors, or consultants to effectively move them forward ... as they work in parallel to develop talent from within."

—MIT Sloan School of Management, "Moving Digital Transformation Forward"

My Tokara consultant and his team understand me, our Salesforce organization, and us as a company—we need it to be right, but we can’t spend millions of dollars re-architecting our whole organization every time we want to do a project. Now, we are completely in synchronization with zero errors and have a much more robust integration schedule. The team at Tokara has ... exceeded all my expectations.

Chief Technology OfficerFine Arts Retailer

"Companies are realizing the growth opportunity with AI for CRM as Salesforce Einstein presents unprecedented opportunities for customers. The anticipation for AI is driving investment for early adopters and experimentation. While organizations of all sizes are still trying to determine how to best integrate its capabilities into their business workflows, 38% of Salesforce customers expect to invest in AI within the next 12 months."

—"Top Trends," State of Salesforce '18 Report

Accelerating our clients'
time to business value

We help our customers connect with their customers—harnessing CRM and related 'people-first' technologies to create the irresistible experiences that drive profit and growth.

Tokara Salesforce CRM Resources & Downloads

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Salesforce Integration for Leading Fine Arts Retailer (Tokara Solutions, Testimonial Datasheet)
VisualForce Development Salesforce Consulting Services (Tokara Solutions, Datasheet)
Apex Development Salesforce Consulting Services (Tokara Solutions, Datasheet)
Hosted Salesforce Integration Services (Tokara Solutions, Datasheet)
Salesforce Platform Consulting Services (Tokara Solutions, Datasheet)
Salesforce Marketing Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce Service Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce Sales Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce CRM Consulting Services (Tokara Solutions, Datasheet)
CRM Solutions (Tokara Solutions, Datasheet)
CRM Consulting (Tokara Solutions, Brochure)

We have used services from Tokara Solutions for years ... which has worked out extremely well to help keep costs down and still maintain a very high level of quality.

T. PaulaskasIrvine Company

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