Create high-impact, low-cost marketing campaigns, manage leads, and take advantage of salesforce automation workflows to lower the administrative burden for sales people. Spend more time selling and win more business.
Meeting the Unique Needs of SMBs
As your business has grown, so have your requirements for winning new customers and delivering high-quality customer service. You’ve outgrown the spreadsheets, hunting for customer information and other manual, time-consuming processes. You are ready for a comprehensive CRM solution. But who has the time and resources to spend on a solution made for massive, multi-national organizations? By the same token, why should you settle for a shrink-wrap CRM package with limited features?
Pivotal CRM for Small and Mid-Sized Business is designed to offer you all the powerful features of Pivotal CRM in a solution that can be implemented quickly and works with what you already have on-hand. Based on proven Microsoft technologies, it gives you full marketing, sales, and customer service automation—everything you need to attract, win, and satisfy customers. Best of all, it’s easy to use because the tools you use every day, like Outlook and SharePoint, are built in.
With an industry-tailored client relationship management system, you can get big-company features in a solution made for businesses like yours. With its award-winning flexible architecture, Pivotal CRM delivers an industry-leading CRM solution with the flexibility to conform to the needs of your small-to-medium sized business, with support from our Pivotal CRM consultant team:
- Salesforce automation
- Mobile & social CRM
- Customer service
- Email marketing
- Power searches
- Lead & partner management
- Microsoft-like interface & Outlook integration
- Territory & opportunity management
- Service tracking
- Document management
- Analytics & reporting
Pivotal CRM Benefits for SMBs
See what Pivotal CRM for Small to Mid-Sized Businesses can bring to your company:
Drive collaboration within your customer-facing team by giving salespeople, marketers, and customer service representatives a single, universally accessible repository for all customer and prospect information.
Automate time-consuming processes and create repeatable workflows that ensure you are capitalizing on learning gleaned from successful sales strategies while delivering a consistent customer service experience.
Mirror the way you work with your CRM solution. Every link, label, section or report can be quickly set up to match your processes. Each user can configure their own dashboard that shows only the information that is relevant to them in their role.
Protect margins and maximize revenue-generating opportunities with accurate quote and order creation, discount management, and contract and volume commitment tracking.
Generate additional revenues from customer relationships with closed-loop processes that support and extend valued services to customers.
"Companies in the early stages of digital transformation demonstrate—almost without exception—talent gaps that will need to be filled using appropriately-skilled contingent workers or contractors to effectively move them forward ... as they work in parallel to develop talent from within."
—MIT Sloan School of Management, "Moving Digital Transformation Forward"
At Tokara, our consultants have experience with hundreds of CRM projects across a range of industries, from small businesses to Fortune 500 enterprises. Whatever your CRM project might entail, we're certain we have seasoned professionals to guide you to the results you need.
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”We were looking for a top-tier professional services partner who was really committed to the long-term relationship, and we couldn’t have made a better choice. As they transitioned us from Pivotal CMS to Pivotal PCM, most users didn’t even notice a hiccup in performance–and any issues that did emerge were immediately resolved by the Tokara team.Chief Technology OfficerGlobal Pharmaceutical Manufacturer
”Our internal development teams worked side-by-side with Tokara’s consultants in a ‘train-the-trainer’–style setup ... which meant our upgrade happened faster and with substantially lower cost than would have been the case in a more traditional implementation scenario.Ginelle DavidsonMIS Director, Kantar Retail