Win more business with enhanced account and role-based assignments. Spend less time on manual processes and lighten the administrative load for sales people.
Coded & Designed
with Manufacturing in Mind
Whether you're a discrete or process manufacturer, today's demand-driven business model requires both deep integration and streamlining of sales, marketing, and service processes to achieve the extraordinary degree of customer-centricity needed to avoid being disrupted in the marketplace.
Built to Take
Today's unprecedented levels of competition demand strong and streamlined connection at every level of your business simply to survive—making CRM and related 'people-first' technologies the 'go-to' tools to drive customer engagement and long-term revenue growth.
Delivering the Right Tools
With an award-winning architecture designed to maximize flexibility and mobility, Pivotal is an industry-leading CRM solution built to conform to the complex needs of manufacturers, and delivering key features that include:
- Relationship management & customer analytics
- Role-based dashboards
- Demand forecasting
- Marketing automation
- Customer communication
- Product tracking
- Quote & contract management
- Customer service tracking & management
- Relationship trees
- Discount management
- Order capture
- Microsoft Office integration
Fuel Sales & Revenue
With the ability to capture, analyze, and act on customer intelligence, you can aggregate and review information across the business, gathering insight to guide effective decision-making and more easily adapt to your changing market. With an industry-tailored client relationship management system, you can manage customer relationships and sales with one integrated system.
Pivotal CRM for Manufacturing is an industry-specific solution that meets your complex needs and helps you to integrate and manage your entire business while dramatically boosting your competitive advantage.
Tap into the most influential contacts in each organization using power-based selling tools and follow up with them at the right time.
Gain market share by encouraging sales reps to leverage their social networks and enable them to easily track online networking activities.
Spend less time on paperwork and more time face-to-face with customers thanks to improved information organization and access.
Protect margins and maximize revenue-generating opportunities with accurate quote and order creation, discount management, and contract and volume commitment tracking.
Generate additional revenues from customer relationships with closed-loop processes that support and extend valued services to customers.
”We were looking for a top-tier professional services partner who was really committed to the long-term relationship, and we couldn’t have made a better choice. As they transitioned us from Pivotal CMS to Pivotal PCM, most users didn’t even notice a hiccup in performance–and any issues that did emerge were immediately resolved by the Tokara team.Chief Technology OfficerGlobal Pharmaceutical Manufacturer
At Tokara, our consultants have experience with hundreds of CRM projects across a range of industries, from small businesses to Fortune 500 enterprises. Whatever your CRM project might entail, we're certain we have seasoned professionals to guide you to the results you need.
in Tech Consulting
”I can’t say enough good things about Tokara’s engineers, businesses analysts–really all of their technical resources [on this Pivotal engagement]. Especially for a project of this magnitude, things could not have gone more smoothly–they did excellent work.Chief Technology OfficerGlobal Pharmaceutical Manufacturer
"Companies in the early stages of digital transformation demonstrate—almost without exception—talent gaps that will need to be filled using appropriately-skilled contingent workers, contractors, or consultants to effectively move them forward ... as they work in parallel to develop talent from within."
—MIT Sloan School of Management, "Moving Digital Transformation Forward"
Tokara's Pivotal CRM Resources & Downloads
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”Tokara Solutions was a key partner in our Pivotal CRM upgrade project as well as our marketing automation deployment—they delivered a superior project on time and on budget.Ginelle DavidsonMIS Director, Kantar Retail