Remote Application
Management Solutions

Reduce costs, mitigate risk, and maximize the value of your IT investments
while freeing up critical IT resources—let us handle the daily complexities
of everything related to your business-critical software systems.

Remote Application
Management

Managing the day-to-day complexities of business-critical software systems can place a burden on already strained internal IT resources. That’s where we come in.

Our Remote Application Management Solutions enable you to outsource all your CRM and marketing automation application and database administration tasks. We work remotely, taking care of ongoing administration such as installation, configuration, upgrades, and daily troubleshooting.

Business Benefits

Our clients are able to reduce costs, mitigate risk, and maximize the value of their software solutions, all with a partner who understands their business. Outsource day-to-day administration while making the most of your software’s configuration and customization features:

  • Faster and higher ROI
  • Applications up and running within hours/days not weeks
  • Reduced need for full-time IT resources
  • Predictable costs for maintaining system make budgeting easier
  • Less dedicated hardware infrastructure = lower cap/ops costs
  • Confidence that systems/software are reliable/fully optimized
  • Guaranteed service levels
  • Applications running on the most up-to-date version of software
  • Worry-free ‘hot fixes’ and installation of service packs
  • System maintained by highly trained experts

Enterprise Application
Management

Our managed solutions team is experienced in all aspects of managing CRM and marketing automation systems, which results in vastly simplified application management and reduction of the burden on your internal IT staff.

Our Senior Systems Engineers are trained, certified and have years of experience managing enterprise CRM and marketing automation applications to provide:

  • Service pack & hot fix support (critical apps & components)
  • Scheduled database backups (hourly, daily and weekly)
  • Weekly database maintenance
  • Storage management and file cleanup
  • Automated disk storage management
  • Virus protection
  • Automated and manual services monitoring with notifications
  • Automated and manual OS monitoring with notifications
  • Monitoring of critical app logs; severity-based notifications
  • Review of generated error messages and logs
  • System performance monitoring and tuning
  • Satellite, mobile and handheld device administration
  • 24/7 on-call support for server down issues
  • Private FTP support site as needed for application interfaces
  • Quarterly transaction and availability reports

"Companies in the early stages of digital transformation demonstrate—almost without exception—talent gaps that will need to be filled using appropriately-skilled contingent workers or contractors to effectively move them forward ... as they work in parallel to develop talent from within."

—MIT Sloan School of Management, "Moving Digital Transformation Forward"

I strongly recommend Shawn Grant and his team at Tokara for Remote Application Management Solutions.

Omer SoykanSVP and Director of Investment Banking Technology, Jefferies

Can you afford to wait?

Schedule a call or demo with a Tokara consultant today.