CRM ConsultingPivotal CRM

Tokara Becomes LivePerson Partner, Offers Real-time Customer Experience Management

By November 7, 2013October 2nd, 2019No Comments

Here at Tokara Solutions, we’re pleased to announce a new partnership with the software industry leader in customer experience and customer service ― LivePerson. This partnership, like others we’ve announced over the past 12 months, is driven by our ongoing commitment to provide our Pivotal CRM clients with every aspect of functionality their businesses need to achieve dramatic business results ― all integrated with their existing CRM system.

LivePerson Live Chat

Since most of our consultants have 10 to 15 years experience with CRM systems, we understand why clients choose a powerful, responsive CRM system like Pivotal 6.0. What we’re doing now is making sure you are able to maximize the benefits of your investment in CRM technology while also being able to integrate every additional capability you need to make your business thrive.

To date, this strategy of connecting our clients’ CRM systems with industry-leading ancillary applications has led to partnerships with business intelligence leader QlikView for business intelligence capability (through our SalesChief application), and marketing automation capability from Gartner Magic Quadrant leader Marketo. Our partnership with LivePerson means you’ll now be able to access the very best in customer experience technologies ― again, fully integrated with your existing Pivotal CRM system.

LivePerson provides personalized online assistance catered to customer needs, expectations, and goals with the added benefit of real-time digital transfer. LivePerson created the original ‘click-to-chat’ tool more than 15 years ago, and its functionality has now been extended to include voice and video capabilities, enabling face-to-face communication for a more personalized service, sales and marketing experience. In addition, specialized messages and offers provide constant customer interaction and global brand management.

This communication capability extends past websites to also include mobile applications, mobile sites, social media, and print media via QR code, making it easier than ever for you to proactively engage customers around the globe with the single click of a button. With this new partnership, Tokara clients will be able to access all of this LivePerson functionality, integrated with their existing CRM system.

In keeping with our primary goal of driving business results for our clients, Tokara’s LivePerson consultant services means that our team can work with you and your internal teams to provide everything you need to have this powerful technology up and running and producing dramatic results in your business. As with the other leading technologies we support, our experienced team can provide everything from implementation and integration to pilot programs and customizations – if you need it, our consultants will be there to make sure all your systems are operating at peak performance, in the way that works best for your business model and produces the greatest results for your team.

This strategic partnership with LivePerson is the next important element in our ongoing commitment to provide you with industry-leading CRM, marketing automation, business intelligence, and customer experience technologies, and to connect these technologies within your organization in a way enables you maximize your sales and marketing efforts with powerful tools that are easy to use and help you engage customers effectively and achieve tangible business results.

In coming weeks, we’ll be providing greater detail on some of the functionality LivePerson can bring to our clients when integrated with their Pivotal CRM system. In the meantime, if you’d like to know more about how our consultants can deliver this functionality to your business as a LivePerson partner, please contact any member of our consulting team at [email protected]. We also encourage you to contact Tokara’s VP of Business Development, Mark Fillingim, directly at +1 972-719-0213.