Every member of the Tokara Solutions team knows that with every interaction we have with clients, we do everything in our power to offer the very best in CRM, marketing automation, and business intelligence technologies with the goal of empowering those clients to see the business results they need from their investment in technology.
As we mentioned in last week’s post, part of offering the best is ensuring that clients’ CRM systems are operating at peak performance levels through expert diagnostic and optimization services, namely a service we call a Pivotal Performance Health Check, which optimizes their Pivotal CRM systems through regular maintenance checks and fine tuning that ensure these clients are able to take full advantage of all of the capabilities their systems have to offer.
So from preventing problems before they hinder performance to optimizing performance of systems that are up and running, the Pivotal Performance Health Check enables clients to seamlessly adapt to market changes and changes in their business environments, fueling performance and reducing total cost of ownership. And while these benefits are critical to nearly every client we engage with, there’s another aspect of the Pivotal Performance Health Check that might not be as obvious, but is at least equally as valuable.
There’s no question that the Pivotal Performance Health Check is a critical part of all Pivotal assessments. But beyond the actual functioning of the software, consider the variable that generally makes or breaks the success of any software implementation — user adoption.
Best performed every two years or so, our clients consistently tell us that the Pivotal Performance Health Check is the key to user experience, and (by extension) user adoption. It makes perfect sense — if a system is too slow in critical areas of functionality, internal teams develop workarounds or worse, just stop using the system entirely, regardless of how powerful that system might actually be or how much investment has been made in the technology.
What this effectively means is that the system optimization that results from having periodic health checks is about much more than improved statistics around performance for a system administrator. This optimization actually ensures that the whole team sees real day-to-day speed, efficiency, and enhancements in productivity. So from sales to services to marketing — more is being done — faster and more easily. Business goals are being achieved as a result of a tangibly enhanced user experience, users are happy and satisfied, adoption is maximized, and the business’ return on its technology investment is guaranteed.
So while it might sound like soft science, we all know the truth of this reality from our own day-to-day experience. We use and harness powerful technologies as long as they allow us to perform as efficiently and seamlessly as possible. For clients who have already invested in Pivotal as a CRM powerhouse, it’s just good business sense to make sure your systems are operating at peak performance — not because it’s an interesting statistic, but because it affects the behaviors and success of every team member using those systems in their daily routines.
And just a reminder to anyone new to the Pivotal Performance Health Check: along with all these benefits to your business, we ensure this service is low-risk and fixed fee so there won’t be any surprises. We’ll let you know the scope and cost of the project ahead of time to ensure there are no hidden or unexpected fees. And best of all, you get to see the results really fast.
To learn more about our Pivotal Performance Health Check Services, please contact any member of our consulting team at [email protected]. We also encourage you to contact Tokara’s VP of Business Development, Mark Fillingim, directly at +1 972-719-0213.
NOTE FROM THE PRESIDENT
