01. Who We Are
We are a global team of seasoned CRM consultants and engineers certified in the technologies that accelerate business by putting the customer experience front and center.
Founded in 2009 on a commitment to providing measurable business results in every engagement, we build trusted, long-term relationships by providing the highest value for each client’s consulting dollar.
02. Why We’re Here
We were founded on the core principle of putting people first—employees, prospects, and clients. And that’s precisely what our technology solutions allow our clients to do.
So we know it’s not just about CRM technology—it’s about technology that connects you to people and lets you personalize those connections to build engagement, trust, and long-term value that can’t be disrupted.
03. How We Do It
We bring together people, process, and technology—in precisely the right flavors and proportions to maximize business value.
Our seasoned CRM consultants and engineers average 15+ years of experience and are certified—by Salesforce, Pivotal, Marketo, QlikView, LivePerson (and more!)—and most bring substantial industry expertise as well.
Our expertise is built on years of experience—
learn exactly what we can do for you.
Know Where to Start.
While most clients know precisely the outcomes their business needs to achieve, most are also less certain about the current state of their technology (functioning with their people and processes), or how to compare and evaluate potentially competing solutions with regard to ‘best fit’ for achieving the business results they’re looking for. That’s where we come in.
Think Big Picture.
CRM Strategy & Planning
We know the best outcomes are achieved when clients are able to integrate and optimize the mix of people, processes, and technologies they’ve invested in to reach their unique business goals. That’s why the Tokara team works hand-in-hand with clients to define strategy that aligns their existing and new assets and priorities with the results they need to achieve.
Act as Trusted Advisor.
At the center of every engagement is consulting. And because we partner with the leading ‘people-centric’ software companies (Salesforce, Marketo, QlikView, etc.), we are able to truly act as trusted advisors and honest brokers to our clients—designing the best solution using the best technologies for their unique requirements and use cases.
Have a Bias for Action.
Implementation transforms strategy into business value. So whether our clients want to migrate from legacy software, implement a new technology from the ground up, or even buy themselves some time by bridging the gap between the old and new, our technical depth means the solution we implement will maximize their return on technology investment.
Make It Personal.
We always start by ensuring clients can access all the standard functionality a technology offers, but when unique business requirements demand a bit of code tweaking to perfect the alignment between the client’s needs and what the technology delivers, our developers are available for any needed customizations.
At the end of the day, customer enablement is why we’re here—and we know what the client needs is rarely ‘one size fits all.’ So whether they’d like us to transfer knowledge through on-site training of an individual or a team, or simply to put one or more of our own team members with specialized skills in place for a period of time, we’re ready to make it happen.
We understand it's about
more than just CRM technology.
It's about putting people first.
We know that might sound a bit like blasphemy coming from CRM consultants. But in an increasingly competitive and disruptable marketplace, technology—while critical and more powerful than ever before—is not the end in itself. It is the unimaginably efficient means to achieving engagement, connection, relationship, and trust between you and your customers and prospects. It’s the superpower that fuels and sustains customer value over the long term.